Terms of Visa Services

The client contacts Anton and Anna through Telegram or WhatsApp and provides the information needed to assess the request. Before payment, Anton and Anna confirm the appropriate service option, request the required documents, and state the price and expected processing time.

An order is considered agreed and accepted for work once all three conditions have been met:

• all required documents and information have been received;
• the final price has been agreed;
• full payment has been received.

By making payment, the client confirms the order details agreed in the conversation and accepts these terms.

Before the application is actually submitted, Anton and Anna review the information provided, prepare the application, and ask follow-up questions when necessary. The client must respond in a timely manner. If required information is missing, submission and the start of the processing period are postponed until that information is received.

The final price is communicated before payment and recorded in the conversation. The amount includes the agreed visa service and the government fee unless expressly stated otherwise.

The base price is stated in Vietnamese dong. When payment is made in Russian rubles or USDT, the amount is calculated using the current exchange rate and remains fixed until the end of the current day in Vietnam time, unless another validity period is stated in the conversation.

The payment method and currency are agreed with the client. Bank, exchange service, cryptocurrency network, or other payment system fees are not part of the visa service price and are paid by the client unless otherwise agreed in writing.

In some cases, payment by bank card may be available through a third-party international payment or money transfer service. Availability, currency, exchange rate, fees, and the final amount are confirmed in the conversation before payment.

If the client changes the visa type, validity period, number of entries, or urgency before actual submission, the order is recalculated. The client pays the difference or receives a refund of the difference.

After actual submission, the submitted application cannot be changed. A change to the visa type, validity period, single or multiple entry option, urgency, or other essential details requires a new application. It is treated as a new order and must be paid in full at the current price.

This separate service applies to an existing application that is no longer covered by an active standard-processing service. For example, the application was submitted independently, through another helper, or previously through Anton and Anna but exceeded the standard-service limits by processing time or number of correction returns.

If the application was returned for correction, the confirmed processing time starts from the actual resubmission of the corrected application after the case has been reviewed and the service has been accepted in writing.

If the application is confirmed as stuck, the confirmed processing time starts from the written acceptance of this service after the case has been reviewed.

A Processing status alone does not mean that the application is stuck. The case is confirmed as stuck only after review: more than 10 business days have passed since the first actual submission, the application has not been approved, the Processing status has not changed and the application is no longer being returned for correction.

For a service accepted in writing, approval of the application and delivery of the completed eVisa to the client are guaranteed within the confirmed processing time and the permitted timing tolerance stated on the prices and processing times page.

If an eVisa for an application returned for correction or stuck in Processing is not approved within the confirmed processing time, including the permitted timing tolerance, we continue working until the eVisa is approved at no additional charge.

Once work has started, this service cannot be cancelled and the payment is non-refundable because the approval process is already underway within the immigration system and cannot be stopped.

If the confirmed processing time is substantially exceeded, the client receives partial compensation. The amount of compensation is determined individually based on the selected tariff and the actual delay.

Reduced prices apply when the application was originally submitted through Anton and Anna under standard processing. The standard price for this service applies when the application was submitted independently or through another helper.

The client may cancel the order by writing in the same Telegram or WhatsApp conversation used to arrange the service.

If the client cancels after payment but before actual submission, the full amount paid is refunded.

If the client cancels after actual submission but before the result is received, the refunded amount is reduced by:

• the government fee;
• a fixed fee of 700,000 Vietnamese dong for the work already completed in preparing and submitting the application.

The completed-work fee of 700,000 Vietnamese dong is the same for standard and urgent processing.

Once the completed visa has been received and sent to the client, the service is considered completed. Cancellation and a refund at the client's request are no longer available.

A refund is processed within 3 business days after the amount has been agreed. The refund method is discussed with the client. Bank, exchange service, cryptocurrency network, or other payment system fees are deducted from the refunded amount. If payment or refund is processed through a third-party payment service, the time it takes for the funds to reach the client after the refund is sent may depend on that service and the client's bank.

The rules in this section do not replace the separate refund terms that apply when a confirmed urgent guarantee is missed.

Anton and Anna are responsible for performing the agreed work within the specific order: reviewing the information received, preparing the application, actually submitting it, supporting the process, and sending the received result to the client.

The client is responsible for the accuracy of the information provided, the lawful transfer of another person's documents, review of the agreed application details, and compliance with entry and stay requirements.

Paying for the service does not remove the client's responsibility to confirm that the passport, itinerary, dates, port of entry, and other circumstances meet the requirements of the trip.

Until the completed visa is received, the client should take into account the possibility of delay or refusal before purchasing non-refundable tickets, booking accommodation, or making other financial commitments. An estimated standard processing time is not a guarantee of a government decision.

If official requirements change after the order has been accepted, the parties agree on the next steps in the conversation. If continuing requires a new application, a different visa type, or an additional payment, the client is informed in advance.

These terms do not limit any client rights that cannot lawfully be limited under applicable law.