Privacy Policy
This page explains what data may be processed when you visit the website or apply for a Vietnam visa, why the data is needed, who may receive it, and when it is deleted.
Anton and Anna work remotely as individuals. Visa documents are received through Telegram or WhatsApp and are not stored separately on devices or in cloud storage.
Updated: August 2026
Official requirements and the actual operation of the website were reviewed on: 21 July 2026.
Who is responsible for processing data
Anton and Anna, acting as individuals, are responsible for data received through the website, Telegram, and WhatsApp.
The work is performed remotely. Anton and Anna's physical location may change, so data may be processed from the country where they are located while completing an order. This does not change the purposes of processing, the rules for sharing documents with the visa partner, or the deletion periods.
This policy applies to:
- website visitors;
- users of the visa checker, calculators, and contact forms;
- clients who provide data for a consultation or visa application;
- parents, representatives, and other people who provide information on behalf of another person.
Most personal data is processed in connection with a visa service. Payment, processing time, cancellation, and refund terms are covered by the separate Terms of Visa Services page.
To request correction or deletion of data, the client should write in the same Telegram or WhatsApp conversation in which the correspondence took place.
What data may be processed
Depending on the request, the following information may be processed:
- first and last name;
- Telegram contact or WhatsApp number;
- nationality;
- date of birth;
- sex;
- passport details;
- photograph;
- a copy or photograph of the passport;
- information about previous passports or visas when required;
- planned entry and exit dates;
- length of the trip;
- selected port of entry;
- accommodation address in Vietnam;
- itinerary and other travel information;
- details of a child or another person for whom an application is being prepared;
- messages, documents, and files from the conversation;
- information required for a correction or resubmission;
- proof of payment while it remains in the conversation;
- the payer's name, amount, currency, date, status, and transaction identifier when this information is provided by a third-party payment service;
- technical data relating to a website visit.
Anton and Anna do not ask for full bank card details, confirmation codes, online banking passwords, or access to the client's account.
The client should not send information that is not required for the specific service.
How data is received
The main channels for receiving data are:
- Telegram;
- WhatsApp;
- website forms that prepare a message and redirect the user to the selected messenger;
- information provided by the client in the conversation;
- data provided by a parent, legal representative, or another authorized person.
The active website forms do not store the contents of an enquiry on the website server and do not send it to a separate CRM or database. After completing a form, the user is redirected to Telegram or WhatsApp with a prepared message.
The visa checker, calculators, and other interactive tools process entered values in the user's browser. These values are not saved as an application and are not automatically sent to Anton and Anna.
Visa documents cannot be uploaded directly to the website. They are provided only in a private Telegram or WhatsApp conversation.
Why data is used
Data is used only to the extent required for the specific purpose:
- to respond to an enquiry;
- to provide a visa consultation;
- to check whether an order can be accepted;
- to determine the appropriate visa type;
- to calculate the price and processing time;
- to prepare a visa application;
- to review the information before submission;
- to submit the application;
- to communicate with the client during processing;
- to make a correction or resubmission;
- to fulfil the urgent processing guarantee;
- to issue a refund;
- to resolve a disputed situation;
- to operate, protect, and improve the website;
- to analyze website traffic and user behavior.
Data is not sold or shared with unrelated parties for their own advertising or other unrelated purposes.
Client documents are not used in publications, examples, Telegram posts, advertising, or any other public materials.
Data relating to children and other people
A client may provide information about a child or another person only when they have the right to do so.
By providing such data, the client confirms that they are acting:
- as a parent;
- as a legal representative;
- or with the document holder's permission.
Anton and Anna use this information only for the consultation, preparation, and support of the specific application.
Only the data genuinely required for the selected service should be provided about a child or another person.
Retention and deletion of documents
Client documents remain only in the private Telegram or WhatsApp conversation.
Anton and Anna:
- do not save documents separately to phones or computers;
- do not create separate folders containing documents;
- do not upload them to personal cloud storage;
- do not transfer them to a CRM or separate client database;
- do not use the documents after the order has been completed.
The correspondence and documents are deleted 30 days after the order is completed.
The visa partner follows the same period: documents and related correspondence are deleted 30 days after the order is completed and are not used separately.
After the correspondence has been deleted, Anton and Anna do not separately retain:
- receipts;
- screenshots of transfers;
- payment amounts;
- transaction dates;
- transfer history;
- other payment information.
Deletion from Anton and Anna's conversation does not mean that all technical and backup copies are deleted at the same time from the infrastructure of Telegram, WhatsApp, banks, payment services, or government authorities. The relevant services determine the retention periods and deletion options for those copies.
Correction and early deletion
The client may ask to:
- find out what data is being used;
- correct inaccurate information;
- add missing information;
- delete documents before the usual retention period ends;
- stop any optional use of data.
The request should be sent in the same Telegram or WhatsApp conversation in which the correspondence took place.
Before actual submission, documents may be deleted at the client's request when the order has been cancelled and the data is no longer required for a refund or to resolve an issue.
After actual submission, some information may already have been shared with the visa partner and government authorities. Anton and Anna may delete their own conversation and ask the partner to delete its copies when this does not prevent completion of the order, but they cannot delete data from the government visa system.
A deletion request does not reverse a submission that has already been completed and does not change the payment or refund terms.
Security and limitations
Access to visa documents is limited to Anton and Anna and may also be available to the visa partner to the extent required to complete the order.
To reduce risk:
- documents are not transferred to separate storage;
- access is limited to the private conversation;
- a 30-day deletion period applies after completion of the order;
- the partner is not allowed to use documents for its own purposes;
- public use of client documents is completely excluded.
No method of transmitting data over the internet provides absolute protection. Telegram, WhatsApp, telecommunications providers, the website host, the browser, and the client's device are third-party systems that Anton and Anna do not fully control.
The client is responsible for the security of their own device, messenger account, and access to the conversation.
Yandex Metrica and analytics
The website uses Yandex Metrica. It starts automatically when the website is visited.
The "OK" or equivalent button in the information banner is not a condition for starting Metrica and does not activate it after the button is pressed. Analytics begins when the page loads.
Metrica may receive and process:
- IP address;
- device information;
- browser and operating system type;
- technical identifiers;
- approximate location;
- referral source;
- pages visited;
- visit time and duration;
- clicks;
- link interactions;
- the sequence of actions on the page;
- technical errors and loading parameters.
Webvisor, click maps, link tracking, and other standard behavior analysis tools are enabled on the website.
Webvisor may record the sequence of user actions and the way pages are displayed. The content of forms, visa checkers, and calculators on the website is hidden from Webvisor recording. The website is not designed for uploading passport files or entering full passport details. Visa documents are provided only through Telegram or WhatsApp.
Yandex Metrica may use cookies and other technical identifiers under its own rules.
Analytics data is used to understand traffic, identify technical problems, and improve the website structure. Anton and Anna do not use it to make automated decisions about a client or the outcome of a visa application.
Browser data and local storage
The website may store a limited number of technical values in the user's browser:
- the selected website language in localStorage;
- the status of the information banner in sessionStorage;
- the status of the language prompt in sessionStorage.
These values help retain the selected language and avoid showing the same notices repeatedly within a session.
Passport documents, passport photographs, visa applications, and client correspondence are not stored in localStorage or sessionStorage.
The user can remove these values through the browser settings.
Telegram, WhatsApp, and other third-party services
Telegram and WhatsApp are used as the main communication channels and for transferring documents.
When a messenger is used, data is processed not only by Anton and Anna but also by the relevant platform. This may be affected by:
- the client's account settings;
- backups;
- synchronization between devices;
- cloud storage settings;
- technical logs;
- message and file deletion rules.
Anton and Anna delete their own correspondence and documents within the stated period, but they cannot guarantee that all backup and technical copies are deleted at the same time by the platform or from the client's device.
Yandex Metrica, the website host, and other technical services also operate under their own rules for processing and retaining technical data.
A third-party payment service independently determines how it verifies the payer, processes bank card data, converts currency, retains technical information, and handles refunds. Anton and Anna do not receive or store the full card number, expiry date, or security code.
Anonymized examples and reviews
Anton and Anna may use fully anonymized examples of situations, work results, and reviews without obtaining separate consent.
Before publication, all information that could identify a person is removed or hidden, including:
- first and last name;
- photograph;
- username;
- telephone number;
- passport number;
- application number;
- date of birth;
- address;
- itinerary;
- other unique information.
Client documents and images of those documents are never used in public materials, even in anonymized form.
A fully anonymized review may be published without separate consent. A review that could identify the client is not published without separate consent.
Anonymized materials may be used on the website, in Telegram, and in other informational materials only when it is impossible to identify the client from them.
User rights
The user may:
- find out what data they have provided;
- correct inaccurate information;
- add missing information;
- request deletion of correspondence and documents;
- object to optional public use of anonymized material when they can confirm which material the request concerns;
- report a security concern.
To do so, the user should write in the same Telegram or WhatsApp conversation in which the correspondence took place.
Some actions may be limited after actual submission. Anton and Anna cannot delete data from the government visa system, change the retention rules of a government authority, or guarantee deletion of technical copies held by a third-party platform.
This policy does not limit any user rights that cannot lawfully be limited under applicable law.
Changes to this policy
The current version of this policy is published on this page.
The policy may be updated when there is a change to:
- the actual working process;
- the services being used;
- the methods for transferring documents;
- retention periods;
- website functions;
- mandatory legal requirements.
A new version applies from the time it is published and does not retroactively change previously agreed terms of a visa order.
If a change materially affects the processing of documents belonging to an active client, Anton and Anna will explain the change in the conversation when this is practical and necessary for completing the order.
Frequently asked questions
Are documents stored on the website?+
No. The website does not accept passport document uploads. Documents are provided only through Telegram or WhatsApp.
Do Anton and Anna save documents on a phone, computer, or in cloud storage?+
No. Documents remain only in the private Telegram or WhatsApp conversation and are not stored separately.
When are documents and correspondence deleted?+
They are deleted 30 days after the order is completed. The same period applies to the visa partner.
Can I ask for my data to be deleted earlier?+
Yes. Write in the same Telegram or WhatsApp conversation. After actual submission, information cannot be deleted from the government visa system.
Who receives passport information?+
Anton, Anna, and the competent Vietnamese authorities receive it to the extent required for the specific application. The visa partner may also receive it when necessary to complete the order.
Is payment information retained after the conversation is deleted?+
No. Receipts, screenshots, amounts, payment dates, and transfer history are not stored separately.
Does Yandex Metrica start only after I press "OK"?+
No. Metrica starts automatically when the website is visited. The button in the banner only closes the information notice.
Can a review be published without the client's consent?+
Only a fully anonymized review that cannot identify the client may be published without separate consent. Client documents are never published.
What happens to a child's data?+
It is used only for the specific consultation or application. The person providing it confirms that they are acting as a parent, legal representative, or with the document holder's permission.
Do you have questions about your documents or their deletion?
Write in the same Telegram or WhatsApp conversation in which you plan to place an order or previously arranged one. Anton and Anna will explain what data is required for your application, who may receive it, and when it will be deleted.
Do not send unnecessary documents. To begin, it is enough to briefly describe the request and provide your nationality, planned entry date, and required length of stay.